Deliveries, Exchange & Returns FAQ

What days and times do you deliver?

We deliver every day: Mondays to Sundays. including Public Holidays. You can choose a delivery slot at checkout.

We currently offer two delivery windows: 1:00pm – 6:00pm on weekdays and 1:00pm – 6:30pm on weekends.

The cut-off time for same-day delivery is 9 am.

Note: We are only delivering to Singapore based residents.

We will be practising COVID-safe deliveries. Rest assured that:  

  1. All our bags and boxes are washed and sanitised using food grade sanitiser.
  2. Delivery staff wear face masks at all times during the delivery process and use hand sanitisers prior to handling any groceries. 

Tell me more about same-day delivery?

We offer same-day delivery from Monday to Sunday. Simply order before 9 am to get your order delivered on the same day between 1:00pm -6:00pm on weekdays and 1:00pm-6:00pm on weekends.

Is there a minimum order amount to be delivered?

Flat-fee of $10 for island-wide deliveries.

Delivery is free for Scheduled deliveries above $60.

What happens if I am not home to receive my order?

We understand that sometimes your plans may change. In the event that you have a change of plans and you are not able to receive the goods during the chosen time slot, you have 3 options:

  1. Ask a friend or neighbour to receive the delivery

    This is by far the best option. Just ask a friend, family member or neighbour to receive the delivery. Seek their consent first of course! And then provide us with their contact number and we will do the rest.

  2. Reschedule your delivery

    If you want to reschedule your delivery, please contact us on whatsapp +65 8839 9538 at least 3 days before the day of your chosen delivery slot. 

    If you choose to reschedule the delivery within 3 days of your chosen delivery slot, there will be a rescheduling fee of $6.

    Why is there a fee? We know schedules can change, but unfortunately, cancellation or rescheduling of a booking causes us to lose a valuable slot which we can use to serve another customer.

  3. Leave at door

    You may also opt for us to leave the grocery bag at your door. We do not usually recommend this because food products are heat sensitive. However, if you are sure you will be back soon, you may opt for us to leave the grocery bag at your door.

If there are any frozen or chilled items, let us know 24 hours before delivery. We will arrange to place the items inside a cooler box with ice packs.

There is an additional deposit of $5 for the cooler box. The deposit will be refunded when the box and ice packs are returned to us (in good condition) at your next order.

A photo of the grocery bag will be taken and we will seek your acknowledgment over phone. Everyday Vegan Grocer will not be liable for lost, damaged or spoilt goods.

What is your Return Policy?

If you are not entirely satisfied with your purchase, we're here to help.

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You need to cover the cost of return shipping. 


What is your Refund Policy?

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.