Terms of Service

1. Introduction

1.1 Overview: Welcome to the Everyday Vegan Discount Club. This document outlines the Terms of Service ("Terms") that govern your use of our platform and services.

1.2 Platform Description: The Everyday Vegan Discount Club platform includes our website ("Site"), mobile application ("App"), and any other related services provided by Everyday Vegan Pte Ltd ("Services").

1.3 Acceptance of Terms:  By accessing our Platform and/or using the Services, you agree to these Terms. Please read them carefully.

1.4 Changes to Terms: We may update or change any part of these Terms. It's your responsibility to review these Terms regularly.

    2. License & Ownership

    2.1 Membership: Acquiring a membership or subscribing to our services allows you access to certain benefits and features of the Platform and Services. It's important to note that a membership does not grant you a license or any ownership rights over the content, software, or intellectual properties of the Platform and Services.

    2.2 Ownership: The Platform and Services are owned by Everyday Vegan Pte Ltd, its licensors, or other providers. All rights, titles, and interests in and to the Platform and Services remain with Everyday Vegan Pte Ltd and its licensors.

    3. Membership & Purchases

    3.1 Contract: By purchasing a membership or placing an order, you enter a binding contract with Everyday Vegan Pte Ltd.

    3.2 Charges: You agree to pay all charges, including applicable taxes.

    3.3 Membership Details: Memberships renew automatically until canceled. Fees paid prior to termination are non-refundable.

    4. Use of Services

    4.1 Permitted Use: Services are for personal, non-commercial use and must comply with these Terms.

    4.2 Prohibited Use: Do not infringe on intellectual property rights, harass others, use unauthorized accounts, or purchase in bulk for resale.

    5. Membership Details

    5.1 Membership Requirement: To benefit from the Services, you need to sign up for an Everyday Vegan Discount Club Membership. All Membership Fees are paid in advance. Memberships renew automatically until you cancel. You can cancel your Membership at any time, but fees paid prior to termination are non-refundable.

    5.2 Trial Memberships: We may offer trial memberships. Billing starts after the trial ends unless canceled.

    6. Modifications & Errors

    6.1 Service Changes: We may limit, discontinue, or impose conditions on any product, service, or promotion.

    6.2 Corrections: We reserve the right to correct errors, inaccuracies, or omissions.

    7. Pricing & Savings

    7.1 Membership Benefits: With a single membership tier, members gain exclusive access to all items at discounted pricing. These discounts are not seasonal and are available to members throughout the duration of their membership.

    7.2 Exclusive Discounts: All discounts are exclusively for our paying members. Members can enjoy savings of up to 30% off on a wide range of products.

    7.3 Benchmark for Discounting: For products imported exclusively by Everyday Vegan and sold at our physical shop at 43 Haji Lane, the discount benchmark is based on the retail price at this location. For items available elsewhere in Singapore, the benchmark refers to non-promotional, non-sale pricing at popular supermarkets.

    7.4 No Purchase Limitations: Members have the freedom to purchase any number of items at the discounted rate without any restrictions.

    7.5 Partnership Discounts: From time to time, in collaboration with our partners, we offer additional exclusive discounts to our members.

    7.6 Planet Points Rewards: Members earn Planet Points with their purchases. These points can be converted into discount vouchers at the prevailing rate. The conversion rate of Planet Points to discount vouchers is subject to change.

    7.7 Price Changes: Prices for Services and products can change without notice. However, the value we offer our members remains a priority.

    7.8 Savings Estimates: While we aim to provide the best savings, projected savings are estimates and are not guaranteed.

    8. Communications

    8.1 Consent: You consent to receive communications from us via email, push notifications, and text messages.

    8.2 Opt-Out: Unsubscribe from marketing communications as instructed.

    9. Promotions & Offers

    9.1 General: We may offer promotions or special deals. Terms may vary, and certain products or services may be excluded.

    9.2 Free Gifts: We may offer gifts with qualifying orders. Terms apply.

    9.3 Planet Points: This is a shopping loyalty program with its own terms.

    10. Information Accuracy

    10.1 General: We strive for accuracy but are not responsible for any inaccuracies on the Services.

    10.2 Account Information: Provide accurate and current information when signing up or making a purchase.

    11. Additional Terms

    11.1 Specific Terms: Additional terms may apply to specific products or services.

    11.2 Risk of Loss: Risk of loss for physical items passes to you upon delivery to the carrier.

    11.3 Returns: We do not accept returns once an item ships.

    12. Third-Party Tools & Links

    12.1 Access: We may provide access to third-party tools or links without endorsement or warranties.

    13. User Submissions

    13.1 Ownership: Any content you submit becomes our property. We can use, modify, or delete it without compensating you.

    14. Age Restrictions

    14.1 Age Limit: Services are for users aged 18 and above.

    15. Copyright Issues

    15.1 Reporting: Contact our Designated Agent if you believe any content infringes upon your copyright.

    16. Privacy

    16.1 Personal Information: Your personal information is governed by our Privacy Policy.

    17. Disclaimers

    17.1 General Disclaimer: The information, products, and services included in or available through the Everyday Vegan Discount Club platform may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Everyday Vegan Pte Ltd and/or its suppliers may make improvements and/or changes to the platform at any time.

    17.2 No Professional Advice: Information on our Services is for informational purposes only.

    17.3 Health & Safety: We do not guarantee allergen-free products. Refer to product labels for accurate details.

    17.4 Environmental Claims: We do not assume responsibility for environmental claims made by product manufacturers.

    17.5 No Endorsement: Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by Everyday Vegan Pte Ltd.

    17.6 No Liability: In no event shall Everyday Vegan Pte Ltd and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever including, without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the platform, with the delay or inability to use the platform or related services, the provision of or failure to provide services, or for any information, products, services, and related graphics obtained through the platform, or otherwise arising out of the use of the platform, whether based on contract, tort, negligence, strict liability, or otherwise.

    17.7 No Warranty: The information and services included in or available through the platform may include inaccuracies or typographical errors. Everyday Vegan Pte Ltd does not warrant or represent that the content available through the platform is complete, reliable, current, or error-free, or that any of the products or services available through the platform will meet your expectations.

    17.8 Risk Assumption: You specifically acknowledge and agree that your use of the platform and services is at your sole risk and that the platform and services are provided "as is" and "as available."

    17.9. Eco-Savings Initiative Disclaimer

    17.9.1. Initiative Overview

    As part of our commitment to reducing food wastage, the Everyday Vegan Discount Club introduces the Eco-Savings Initiative. This initiative allows members to receive products past their best-before dates free of charge. These products are offered as-is and without any warranty regarding their quality or safety.

    We have consulted with the Singapore Food Agency (SFA) to ensure the initiative complies with current regulations. However, participation and offerings under this initiative are subject to change based on future guidance or regulations provided by the SFA.

    17.9.2. Compliance with SFA Regulations

    • We actively consult with the SFA to ensure our practices align with local food safety and distribution standards. Despite our efforts to comply with current guidelines, the terms and conditions of the Eco-Savings Initiative may be subject to modifications in response to new or updated regulations or guidance from the SFA.
    • We commit to promptly updating these terms and notifying our members of any changes that affect the initiative's operation or their participation. It is also your responsibility to stay informed about any such changes that may impact your decision to participate in the initiative.

    17.9.3 Disclaimer of Liability

    • The products provided under the Eco-Savings Initiative are available "as-is," without warranties of any kind, express or implied. While we conduct quality assessments to ensure these products do not show signs of spoilage, we make no guarantees regarding their safety or quality.

    • Consumption of these products is at your sole risk. We shall not be liable for any adverse outcomes resulting from their consumption, including but not limited to, health complications or illnesses.

    • You are responsible for inspecting each product and are advised to consume these products based on personal judgment and discretion.

    17.9.4 Indemnification

    You agree to indemnify, defend, and hold harmless Everyday Vegan Pte Ltd and its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your consumption of products offered through the Eco-Savings Initiative.

    17.9.5 Acceptance of Terms

    By participating in the Eco-Savings Initiative, you acknowledge that you have read and understood this disclaimer and agree to its terms.

    18. Termination

    18.1 Refunds: There is no refund for terminating a membership. The only exception is the 30 day money back guarantee, which refers to new members, and it can only be triggered if you have never shopped or used the service before.

    19. Limitation of Liability

    19.1 Product Responsibility: We do not manufacture products and are not responsible for product claims.

    20. Exchanges & Returns

    20.1 Return Policy: Due to our commitment to sustainability and the nature of our products, we do not accept returns once an item has been shipped. We encourage members to review their orders carefully before finalizing their purchase.

    20.2 Exchanges: If you receive a damaged or defective item, please contact our customer support team within 2 days upon receipt. We will provide instructions on how to proceed with the exchange. Items to be exchanged must be in their original condition and packaging.

    20.3 Refunds for Damaged Items: In cases where an exchange is not possible, we may offer a refund for the damaged or defective item. Refunds will be processed to the original payment method used during purchase.

    20.4 Partnership Products: For products purchased through our partner collaborations, the exchange and return policy of the respective partner may apply. We recommend reviewing their policies before making a purchase.

    20.5 Processing Time: Please allow a certain number of business days for the processing of exchanges or refunds. You will be notified via email once the process is complete.

    20.6 Return Shipping Costs: Unless the item is damaged or defective due to our error, members may be responsible for return shipping costs.

    21. Governing Law

    21.1 Jurisdiction: These Terms are governed by the laws of Singapore.

    22. Force Majeure

    22.1 Unforeseen Events: Neither party is liable for delays or failures due to events beyond their control.

    23. Customer Support

    23.1 Contact: Reach out to sales@everydayveganshop.com for queries or feedback.

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